More time for clients.
Less for routine.

We stopped losing bookings in chats

Bookings used to live in WhatsApp, in a notebook and in the head of our administrator. Clients wrote to us in three different messengers, we got confused and sometimes booked two people for the same slot. Now every appointment is in one calendar, clients book themselves via the link in our Instagram and get a reminder the day before. No-shows have dropped noticeably.

Barber payroll calculates itself

Every month I spent two evenings in Excel: commission on services, product sales, advances. There were arguments with the barbers. Now payroll is calculated automatically from revenue, and every barber sees their own stats on the phone. No more arguments, and I got my weekends back.

Three studios, one account

We have three studios. Each used to have its own logbook and its own till, and I collected the summary by phone. Now I see bookings, revenue and material stock for all branches in one window. The client base is shared: a client can visit any studio, and the master instantly sees her history.

I work alone and no longer answer calls mid-session

I work alone, and my phone used to ring constantly during massages. A missed call is a lost client. I added the online booking link to Instagram and Google Maps, and now clients pick a time themselves, even late in the evening. I run everything from my phone and never needed a computer.

Memberships no longer get lost

We used to mark visits in a paper log and regularly came up short on money. Now every session is deducted from the membership automatically, the client sees the balance, and trainers see their schedule by hall. Online booking for group classes took half of the calls off our front desk. It took a couple of weeks to get used to the new system, but it was worth it.

Clients come back more often

History matters in cosmetology: which procedures were done, which products caused a reaction. Now it is all in the client card, and I prepare for an appointment in a minute. Visit bonuses and the “we miss you” emails really work: clients who disappeared for half a year come back.

Till, stock and gift cards finally add up

We run an SPA with several rooms and sell a lot of gift certificates. The till, product accounting and certificates used to be kept in different places, and the numbers never matched at the end of the month. Now the fiscal receipt is printed right from the payment window, materials are written off per procedure automatically, and every certificate is tracked with its balance.

Prepayment solved the empty session problem

A tattoo session means 3–5 hours of work for the artist. If the client does not show up, the day is lost. We turned on prepayment for online booking: the money goes straight to our account and into the books automatically. No-shows have almost disappeared, and clients take their booking more seriously.

Everything in a couple of clicks, in my language

I run the front desk, and speed is everything for me. Booking a client, taking a payment, selling a shampoo — all in a couple of clicks. The interface is in Armenian, prices are in drams, and masters who prefer Russian simply switch the language for themselves.

I finally know how much I earn

Two salons, 18 masters. I used to learn about profit from my accountant a month later. Now I open the profit and loss report any day: revenue, salaries, rent, materials. That is how I saw that one service was running at a loss and revised the prices. I would like even more reports, but new features show up regularly.